Shipping & Delivery

 

DO YOU SHIP INTERNATIONALLY? 
We do.

WHEN WILL MY ORDER BE SHIPPED? 
Orders are usually dispatched within 1 working day. You will receive a notification email once your order has shipped. Orders are not shipped on weekends or bank holidays. If there is a delay with your order we'll get in touch to let you know.

HOW MUCH DOES SHIPPING COST
You can see how much shipping will be on your order at checkout, before you place an order. We offer a flat rate shipping scheme, as a guide please see below -

UK 
Free over £150 GBP 
Tracked Mail (2-3 days) £5.00 GBP
DHL Express (1-2 days) £10.00 GBP

EUROPE 
Free over €200 EUR 
Tracked Mail (4-7 days) €8.50 EUR
DHL Express (2-3 days) €15.00 EUR

USA 
Free over $250 USD 
DHL Express (2-3 days) $20.00 USD

CANADA 
Free over $350 CAD 
DHL Express (2-3 days) $40.00 CAD

AUSTRALIA 
Free over $350 AUD 
DHL Express (2-3 days) $40.00 AUD

JAPAN 
Free over ¥30,000 JPY 
DHL Express (2-3 days) ¥3,500 JPY

REST OF THE WORLD 
Free over £300 GBP 
DHL Express (2-4 days) £30.00 GBP

Returns & Exchanges


WHAT IS YOUR RETURN / EXCHANGE POLICY? 
You can return any item for a refund, or you can exchange it for a different item within 14 days of receiving your original order. Just attach a returns form and post it back to us. You can download/print a returns form here.


WHAT IF I HAVE MOVED, CHANGED OR ENTERED THE WRONG ADDRESS?

We cant be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us at hello@merkabahgoods.co as soon as possible.


CAN I RETURN/EXCHANGE A SALE ITEM?

Sale items are final and aren't eligible for a price adjustment, return, or exchange.