Shipping & Delivery
DO YOU SHIP INTERNATIONALLY?
WHEN WILL MY ORDER BE SHIPPED?
Orders are usually dispatched within 1 working day. You will receive a notification email once your order has shipped. Orders are not shipped on weekends or bank holidays. If there is a delay with your order we'll get in touch to let you know.
HOW MUCH DOES SHIPPING COST
You can see how much shipping will be on your order at checkout, before you place an order. We offer a flat rate shipping scheme, as a guide please see below -
Free over £150 GBP
Tracked Mail (2-3 days) £5.00 GBP
DHL Express (1-2 days) £10.00 GBP
Free over €200 EUR
Tracked Mail (4-7 days) €8.50 EUR
DHL Express (2-3 days) €15.00 EUR
Free over $250 USD
DHL Express (2-3 days) $20.00 USD
Free over $350 CAD
DHL Express (2-3 days) $40.00 CAD
Free over $350 AUD
DHL Express (2-3 days) $40.00 AUD
Free over ¥30,000 JPY
DHL Express (2-3 days) ¥3,500 JPY
REST OF THE WORLD
Free over £300 GBP
DHL Express (2-4 days) £30.00 GBP
Returns & Exchanges
WHAT IS YOUR RETURN / EXCHANGE POLICY?
You can return any item for a refund, or you can exchange it for a different item within 14 days of receiving your original order. Just attach a returns form and post it back to us. You can download/print a returns form here.
WHAT IF I HAVE MOVED, CHANGED OR ENTERED THE WRONG ADDRESS?
We cant be held responsible for an incorrect address being entered on your order or if you have moved. Address Confirmation is given in the checkout section of the site. If this is not noticed until after your order is finalised, please contact us at firstname.lastname@example.org as soon as possible.
CAN I RETURN/EXCHANGE A SALE ITEM?
Sale items are final and aren't eligible for a price adjustment, return, or exchange.